Privacy Policy

1. Who is responsible

Cloudeation Technologies LLC, 116 Village Blvd, Suite #200, Princeton, NJ 08540, USA ("Cloudeation") is responsible for the personal data described in this policy. Contact: support@eagledesk.app.

2. What stays on your computer

EagleDesk runs locally. The following are stored in your own EagleDesk data folder and are never sent to us: stories and their discussion, proposed and deployed code, test cases, evidence and screenshots, notes, attachments, backups, settings, logs and your license key. Logins for Salesforce are kept by the Salesforce CLI on your computer; tokens for Jira and Azure DevOps are kept in your system's password store.

3. What EagleDesk connects to – and why

Your Salesforce orgs	To read and – only with your approval – change the orgs you connect. Directly between your computer and Salesforce.
Jira, Azure DevOps, Copado	Only if you connect them: to import stories and, when you choose, update them.
Your AI provider	The AI features work through an AI service you sign up for. What you ask, and the parts of your org and code the AI reads to answer, are sent to that provider under your account and its privacy terms – not to us.
Salesforce status page	To show whether your org's Salesforce instance has an incident (Know your Org).
GitHub	To check for and download EagleDesk updates. GitHub sees a normal web request from your computer (its IP address), as when visiting any website.

None of these connections go through Cloudeation's servers.

4. What we do collect

• When you start your free trial: the app asks for your email address before the 7-day trial starts (the first time you use the AI or change an org) and sends it to us with an anonymous installation id, the EagleDesk version, your operating system, the date the trial started and whether you asked for product news. We use it to tell you about important fixes and your trial, and to make sure each email gets one free trial. Product news only if you ticked the box.
• When you join the Cloud for teams waitlist: your email address, and only if you add them your company, team size and note. We use them only to tell you about EagleDesk Cloud and to plan it.
• When you book a demo: your email address, and only if you add them your name, company, team size and note. We use them only to arrange and hold the demo and to answer your questions about EagleDesk.
• When you buy Pro: our payment provider handles the payment and gives us your name, email address, country and what you bought, so we can send your license key and support you. We never see your full card details.
• When you contact us or send feedback: what you send – your email address, your message and anything you attach. If you send a support bundle from Help › Diagnose, you preview it first; it leaves out passwords, keys, tokens, Salesforce records, source code, conversations and org names.
• Your license check: if you bought EagleDesk Pro online, the app sends your license key and an anonymous installation id to Polar, our payment provider, when you activate it, when EagleDesk starts and about once a day, to confirm the subscription is still active. Nothing about your orgs, code or work is sent.
• When you send feedback from the app (💬 Feedback → Send): it becomes a support ticket with what the form shows you – your message and its type, the EagleDesk version, your operating system, the name of the screen you were on, a code that groups tickets from the same computer (not your name), and only if you add them: an email address, screenshots, and a list of EagleDesk's recent errors (org names, users and paths replaced; you can see it first). Nothing is sent until you press Send. Screenshots are yours to check: the app asks you to confirm each one shows no client data, and we are not responsible for client or third-party data in screenshots you choose to send. If you sent something you shouldn't have, write to us and we'll delete it.
• When you visit this website: it counts visits with GoatCounter, a privacy-friendly visitor counter that uses no cookies: which page was opened, the site or ad campaign that sent you, a click on a Download button, and your browser, screen size and country – counted in total, never tied to you, and without storing your IP address. Only if you press Accept on the cookie banner, the home page also loads the Google Ads tag, which sets a Google cookie and tells Google Ads when a visitor who came from one of our ads clicks Download, so we can see which ads work. It is not used for ad personalisation. If you press Decline (or do nothing) Google isn't loaded and the site stays cookie-free. Change your cookie choice. Google's use of this data is covered by Google's privacy policy. The site is hosted on GitHub Pages, which may log visitors' IP addresses for security, under GitHub's privacy statement.

5. How we use it

To deliver and support what you bought, send license keys and receipts, answer you, and tell you about important changes to EagleDesk or your subscription. We don't sell personal data, use it for ad targeting, or train AI models on it. (Website visitors who accept the cookie banner are counted by Google Ads to measure which of our ads lead to downloads – see section 4.) We'll only send product news if you ask for it, and every such email has an unsubscribe link.

6. Who else sees it

Only the services that help us run the business: our payment provider, our email provider, and for in-app feedback, trial sign-ups and the waitlist Cloudflare (which passes them on) and GitHub (where tickets and sign-ups are kept, in a private repository only our team can see) - each bound to protect it. We disclose data if the law requires it. If you accept the cookie banner on this website, Google (Google Ads) also receives the visit and download-click information described in section 4.

7. How long we keep it

Purchase records for as long as tax and accounting law requires (7 years). Support and feedback emails and tickets (with their screenshots) for up to 2 years after the conversation ends, unless you ask us to delete them sooner. Trial sign-ups for up to 2 years after the trial, and waitlist entries until a year after EagleDesk Cloud opens - in both cases sooner if you ask us to delete them.

8. Your rights

You can ask us to show, correct, export or delete the personal data we hold about you, or to stop using it for a purpose. Write to support@eagledesk.app and we'll reply within 30 days. Depending on where you live (for example the EU, UK or California), you may have further rights and can complain to your data protection authority.

Data on your own computer is fully under your control: uninstalling EagleDesk and deleting its data folder removes it.

9. Children

EagleDesk is a professional tool and isn't meant for children under 16.

10. Changes

If we change this policy we'll update the date above, and for significant changes announce it on this site and in the app first.